Terms and conditions

Terms and Conditions

Business name: Harbour Fish Bar
Service: Takeaway and local delivery of hot food

1. General

By placing an order with us, you agree to these Terms and Conditions. These apply to all orders made in person, by phone, or online.

We reserve the right to update these terms at any time. The version in force at the time of ordering will apply.

2. Orders

All orders are subject to availability and acceptance.

Once an order has been accepted and food preparation has begun, it cannot be cancelled or amended.

We reserve the right to refuse or cancel any order where payment has not been authorised, information provided is incorrect, or there is suspected misuse of our service.

3. Pricing and Payment

All prices are shown in GBP and include VAT where applicable.

Prices may change without notice, but the price charged will always be the one shown at the time the order is placed.

Payment must be made in full at the time of ordering unless otherwise agreed in store.

4. Delivery

Delivery is available within our advertised local delivery area.

Estimated delivery times are provided as a guide only and may vary due to demand, traffic, or weather conditions.

Ownership of the food passes to you once it has been delivered to the address provided.

5. Allergens

Our food is prepared in an environment that handles allergens including fish, gluten, milk, and eggs.

While we take reasonable precautions, we cannot guarantee that any item is completely free from allergens.

Please inform us of any allergies before ordering.

6. Liability

We are not liable for any loss or damage caused by incorrect delivery details provided by the customer.

Nothing in these terms limits our liability for death or personal injury caused by negligence or for fraud.

Privacy Policy

This Privacy Policy explains how we collect and use your personal data.

1. Information We Collect

We may collect the following information when you place an order:

• Name
  
  

• Delivery address
  
  

• Phone number
  
  

• Email address
  
  

• Order details and payment confirmation
  
  

We do not store full card details.

2. How We Use Your Information

Your information is used to:

• Process and deliver your order
  
  

• Contact you about your order if needed
  
  

• Comply with legal and accounting obligations
  
  

We do not sell or share your data for marketing purposes.

3. Data Storage

Your data is stored securely and only for as long as necessary to operate our service or meet legal requirements.

4. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
  
  

• Ask for incorrect data to be corrected
  
  

• Request deletion of your data where legally possible
  
  

Requests can be made by contacting us directly.

Refund Policy

1. Food Orders

Due to the nature of freshly prepared food, refunds are not available once an order has been prepared, except where required by law.

2. Incorrect or Missing Items

If your order is incorrect or missing items, please contact us as soon as possible and within 24 hours of delivery.

Where appropriate, we may offer:

• A replacement item
  
  

• A partial refund
  
  

• A credit for future orders
  
  

3. Quality Issues

If there is a genuine issue with food quality, please contact us promptly with details. We may request photos to help assess the issue.

4. Delivery Issues

Refunds for late deliveries are not guaranteed but will be considered on a case-by-case basis.

5. Refund Method

Any approved refund will be issued using the original payment method where possible within 5-7 days if by card.